Service

Competence close to you
Kern has a nationwide Service Organization in Germany with more than 100 employees in five branch offices and technical support centres.

Reliability and Transparency
A Kern service contract is designed to optimize the availability of your Kern solutions and help you protect your investment.

We’re here to help
We also offer a round the clock on-call service whose top priority is to meet all of your requirements by providing outstanding technical service. When you purchase one of our inserting systems, you expect – and rightly deserve – reliable technical service. We offer comprehensive and reliable service solutions that are designed to ensure optimal availability and productivity for your Kern systems.

A full service contract covers the following:	Your advantages:
Preventive maintenance and inspections performed at regular intervals in accordance with Kern’s service check procedures	Reduces unplanned downtime by detecting malfunctions in the making – before they can turn into major problems
Technician labour time and travel expenses for maintenance and repairs	Complete coverage of all service costs in the event of a machine breakdown
Response time: maximum four hours	Optimise overall system and operating cost transparency
AComponent replacement during maintenance and repair procedures	Maximized productivity and availability through timely troubleshooting and maintenance
Provision of a detailed incident report	System maintenance and inspection at regular intervals
Entry of the service related information in the service log book	Protects your investment
Individualised technical support	Higher resale value through Kern maintenance. Helpful maintenance tips from professionals.

Subsidiaries
Kern GmbH is established in Bensheim, Berlin, Düsseldorf, Hamburg, Hanover, Leipzig, Munich and Stuttgart.

Product specialists and the international support of our head office in Switzerland are available for support to our customers and service team.

Our service features are:

full service agreement
maintenance agreements
24 hour service
specific reaction rate
all time disposition
field service engineer
spare parts supply
service on partner products

Quality is more than just a word for us - it’s a must.